BENCHMARK THE EFFICIENCY OF THE ROBOTIC PROCESS AUTOMATION

MartLenz was engaged to conduct 200 interviews with IT decision-makers who have deployed RPA Solutions in various functions

Recruitment was conducted, primarily, through the database and through custom recruitment

Data was collected through telephonic interview of around 25-30 minutes based on the discussion guide provided to us by the client.

Martlenz initiated the fieldwork to access different functions individually to benchmark the below :

Key Information Area:

How many people are deployed in maintenance?

What are the count of employees?

How many users are effected after deployment of the solution? How the head count has decreased?

What function areas the solution is deployed in?

Has the overall efficiency increased or decreased?

Survey link was programmed by MartLenz

Deliverables:

Response was keyed-in in the links and clean data files were shared with the client in excel format

Timeline – 3 weeks